Yes,I am a Technology geek specialized in Cloud computing, Monitoring, Automation, and IT Service management solutions.

Seeking a job for a Quick-witted,open-minded, intuitive, proactive, & a scrutinized in dealing with design& development/research, to achieve the company’s goals by implementing the latest technical design criteria & lateral thinking for completing tasks and scopes of work assignments with the use of relevant procedures,international standards and methodologies.

I am Jacob,IT Operations management Department Head

Provides full-stack monitoring and analytics for applications, infrastructure and networks across cloud and on-premises, from mobile to server to support the goals of speeding service delivery, increasing IT efficiency and delivering a superior user experience. Intended to represent all the solutions needed to manage the provisioning, capacity, performance and availability of the computing, networking and application environment.

Cloud Manager

I am accountable for defining the cloud business services, ensuring services are delivered in accordance with agreed business requirements, and managing the service lifecycle – in conjunction with the cloud service team, business team, and department managers. Playing a key role in driving development and delivery, balancing commercial, financial and operational considerations, to maximize the impact and value for money for Sejel and customers. I am responsible and accountable also for ensuring that Sejel’s cloud services portfolio meets customer and business requirements. Working with other areas of the business such as customer experience, product development, service delivery and other internal Sejel teams. Owning the cloud service delivery from a business perspective ensuring timely and effective road maps are developed and implemented to meet customer and Sejel’s goals. Contribute to national and international programs, influencing, building and maintaining relationships, collaborations and partnerships with Sejel’s partners and other stakeholders. .

IT Solution Architect

A multi-skilled solution architect with good all-round ability to juggle multiple projects and meet deadlines whilst at the same time comprehending complex and interdependent business processes. Very capable with an ability to identify and deal with the client’s needs by translating them into appropriate technical solutions. Experienced in providing motivation, guidance and an up to date consultancy service to both colleagues and clients. Now looking for a new and challenging position, one which will make best use of my existing skills and experience and also further my development.

Senior Software Solutions Consultant

Interacts with clients regarding potential business/technology improvements, value of solutions, and influences decision criteria (qualifies, influences, and shapes client requirements and expectations).

If I asked people what they wanted, they would have said ‘Faster Horses’.

-Henry Ford

My Skills

Once you stop learning, you start dying.

-Albert Einstein-

Industry Knowledge Skills

It takes knowledge, smart work, and dedication to make great ideas come to life. I have been helping make great ideas happen for the past 18 years and am always ready for new challenges.

AWS Cloud Computing
97% Complete
OpenStack Cloud Computing
85% Complete
Monitoring Solutions
99% Complete
Serverless
60% Complete
Automation
90% Complete
IT Service management
95% Complete

Business Skills

Problem solving is not always about sitting in a board room talking about the way things should be done. I have a strong background in IT technical and business terms which allows me to think on my feet and act upon it.

Innovation skills and vision
90% Complete
Technical proficiency
95% Complete
Vendor relationship and negotiating skills
95% Complete
Business architectural, analysis and planning skills
85% Complete

Professional Experience

Experience is a hard teacher because she gives the test first, the lesson afterwards. – Vern Law

May 2020
  • ITOM & Cloud Manager at Sejel Technology Co. Ltd.
  • I am responsible for designing, creating, automating,and maintaining the company’s IT services.The ITOM manager position strives to develop a reliable IT service and improve the organization 's existing IT business services.
  • •Define business processes and business requirements for a service.
  • •Enforce process and standards, and work to improve process.
  • •Define business strategy for a service and the business processes it supports.
  • •Excellent knowledge of IT systems and tools, and always keep up to date with new developments in the IT.
  • •Excellent knowledge of IT framework and methodologies(ITIL, PMP, EA).
  • •Provides leadership for communications standards and methods across IT Services.
  • •Lead a series of technical activities in pursuit of a specific goal (e.g. Lead Technician for a project).
  • •Communicate and coordinate IT-related issues and activities between IT Services and large campus client communities.
  • •Ensure proper follow-up and resolution for Problems which cause large-scale or high-profile outages.
  • •Owns a specific Project from the time it is made active until its completion.
  • •Lead day-to-day operational activities in support of a Service.
  • •Work with Business Owner to determine strategy and Service Level goals for a Service.
  • •Respond to incidents which require deep technical knowledge or administrative privileges to resolve.
  • •On board and assist in training new employees.
  • •Evaluate employee performance and guide their professional growth.

  • 21/08/2015 - Present

  • IT Solutions Architect at Sejel Technology Co. Ltd.
  • •Provides support for client-facing resources in early stages to provide broad knowledge of solution portfolio that assists in shaping the client requirements.
  • •Provides client-facing interface as required and at request of sales team.
  • •Interacts with clients regarding potential business/technology improvements, value of solutions, and influences decision criteria (qualifies, influences, and shapes client requirements and expectations).
  • •Interacts persuasively during the orals process best practice with client executives, explaining solutions, value propositions, and potential impacts on client business drivers.
  • •Participates in customer site visits to gather data, present solutions, during the due diligence process.
  • •Ensuring assurance review process is conducted as required.
  • •Ensuring the integrated solution is developed within the parameters set by the determined price-to-win.
  • •Ensuring solution components align with standards and best practices.
  • •Validating and approving the proposal and solution deliverables.
  • •Writes proposal and reviews the final document.
  • •Generating implementation plan with time lines for the solution.
  • •Investigates and optimizes a solution's fit to the requirements of an opportunity, both current and future.
  • •Maintaining excellent communications with customer executive management across the Region.
  • •Actively supports the account team with solution advice, proposals, presentations, and other customer communications.

  • 21/08/2013 - 21/08/2015

July 2013
  • Senior Software IT Solutions Consultant at The National Commercial Bank
  • •Directing and managing Solutions project development.
  • •Defining project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders.
  • •Developing full-scale project plans and associated communications documents.
  • •Estimating the resources and participants needed to achieve project goals.
  • •Planning and scheduling project time lines and milestones using appropriate tools.
  • •Tracking project milestones and deliverable.
  • •Developing and delivering progress reports, proposals, requirements documentation, and presentations.
  • •Identifying and resolving issues and conflicts within the project team.
  • •Identifying and managing project dependencies and critical path.
  • •Effectively communicating project expectations to team members in a timely and clear manner.
  • •Liaising with project stakeholders on an ongoing basis.
  • •Delegating tasks and responsibilities to appropriate personal.
  • •Pro actively managing changes in project scope, identifying potential risks, and devising contingency plans..
  • •Coaching, mentoring, motivating and supervising project team members and contractors, and influencing them to take positive action and accountability for their assigned work.
  • •Building, developing, and growing any business relationships vital to the success of the project.
  • •Developing best practices and tools for project execution and management.
  • •Defining project success criteria and disseminate them to involved parties throughout project life cycle.
  • •Conducting project postmortems and creating a recommendations report in order to identify successful and unsuccessful project elements.

  • 1/11/2009 - 18/07/2013

  • IT Assistant ManagerThe Saudi American Bank
  • •Perform delivery, consulting, and leadership on the followings solutions UCMDB, DDMA/i, NA,NNMi,SIS and HP BSM Suite (BPM and RUM ).
  • •Ensuring the bank policies are followed.
  • •Resolving customer issues to their overall satisfaction.
  • •Maintaining an overall management style that follows the bank best practices.
  • •Assist in proposal, SOW, and RFP responses.

  • 11/09/2007 - 10/10/2009

Aug 2007
  • Network Engineer at Sejel Technology Co. Ltd.
  • •Designing and implementing new network solutions and/or improving the efficiency of current networks.
  • •Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.
  • •Configuring firewalls, routing and switching to maximize network efficiency and security.
  • •Maximizing network performance through ongoing monitoring and troubleshooting.

  • 1/03/2003 - 1/08/2007

  • Computer Programmer at Malco Group Company
  • •Code and test programming for software and mobile apps.
  • •Develop and deploy computer applications.
  • •Execute code builds to test and production environments
  • •Resolve user-submitted problems and questions.

  • 11/06/2002 - 11/02/2003

Portfolio

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